general data protection regulation

1. purpose and definitions

The Eloy Group, and the various entities making up the Group, which are also covered by this note, adopts a serious approach to the protection of personal data which it is required to process within the framework of its legal obligations, its activities and the tasks entrusted to it.

This commitment is made in accordance with the regulations relating to the protection of personal data, specifically European Regulation 2016/679 referred to as the “GDPR” in this note.

“Processing” means all operations relating to personal data enabling a natural person to be identified, such as the collection, recording, structuring, storage, modification, consultation, use or deletion of the personal data in question.

“Personal data” means any information relating to an identified or identifiable natural person (hereinafter referred to as a “data subject”); an “identifiable natural person” is deemed to mean a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an on-line identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

2. data protection officer

The Eloy Group is responsible for certain personal data processing undertaken in the course of its activities. This only involves personal data processing where the Eloy Group itself determines the purposes and the processing methods implemented.

Consequently, when the Eloy Group acts as processor for a private partner or public authority, these parties remain responsible for data processing undertaken on their behalf by the Eloy Group. In these circumstances, the Eloy Group acts as processor (as defined by the GDPR) in processing this personal data which it is required to process for others.

The personal data processed by the Group primarily involves:

  • prospects and clients of the “communication” departments,
  • prospects and clients of the after-sales departments,
  • prospects and clients of the commercial departments,
  • clients, in the broad sense, with whom the Eloy Group comes into contact in relation to public or private procurement contracts for works or services,
  • applicants for a position available at the business,
  • members of staff of the business,
  • etc.

The prospects, clients, applicants or staff members are hereinafter generally referred to as the “Data Subject(s)”.

3. contact

Any Data Subject who wishes to ask a question about his or her personal data or exercise his or her rights under the GDPR, or any other legislation applicable in relation to personal data protection, may contact the data protection officer via one of the following email addresses: [email protected],  [email protected],  [email protected].

4. data processing

The Eloy Group only processes personal data for the purposes of undertaking the private or public tasks entrusted to it, and to ensure compliance with its legal obligations.

5. source of the data

The personal data processed by Eloy Group is disclosed primarily by:

  • the clients themselves,
  • the applicants themselves,
  • members of staff,
  • prospects,
  • specialist service providers,
  • commercial and/or industrial partners,
  • private principals,
  • public authorities.

6. categories of data processed

The personal data processed by the Eloy Group is primarily the following:

  • identification: surname, first name, address, national register number, telephone, email address,
  • education, hobbies, confidential medical information, etc.

7. transfer of data

Processing of personal data by the Eloy Group will not involve any transfer of data to a country which is not a member of the European Economic Area.

8. time limit for storage of the data

The personal data collected by the Eloy Group is stored for no longer than the period required for the purpose of the data processing, that is between three and ten years from the initial processing depending what it relates to.

9. subcontractors and service providers

Any subcontractor or service provider who is required to process personal data at the request of the Eloy Group acts in the capacity of “processor” within the meaning of the GDPR. Such parties are required to comply strictly with the rules laid down by the GDPR and by the up-to-date version of this note at the time of the processing.

10. rights of data subjects

10.1. general provisions

The Eloy Group may only refuse to respond to requests made by Data Subjects if it is impossible to identify a Data Subject involved or the Data Subject’s request is inconsistent with the legal obligations with which the Group is required to comply.

Depending on the complexity of the matter, the Eloy Group will use its best endeavours to respond to requests made by Data Subjects no later than three calendar months after the requests are made.

If the Eloy Group is unable to provide an appropriate reply to a request made by a Data Subject, it will notify the Data Subject and inform him or her, where necessary, of the right available to him or her to file a complaint with the supervisory authority.

10.2. free and chargeable requests

Requests made by Data Subjects are processed free of charge by the Eloy Group unless they are unfounded or excessive, notably where they are repetitive in nature, in which case the Eloy Group reserves the right to require payment of reasonable costs to cover the administrative costs relating to such requests.

10.3. requests made by data subjects

Data Subjects are entitled to obtain from the Eloy Group, subject to the principles set out in point 10.1:

  • confirmation as to whether personal data relating to them is being processed by the Eloy Group,
  • access to that data,
  • an initial copy of the personal data subject to processing, free of charge,
  • rectification or erasure of all or part of the personal data, free of charge,
  • exercise of their right to object to the processing of their personal data,
  • the following information: purposes of the processing, potential recipients of the personal data, proposed storage period of the personal data, information relating to the source of the personal data collected.

10.4. erasure

Data Subjects have the right to require the Eloy Group to erase all or part of the personal data relating to them where:

  • such data is clearly no longer of interest having regard to the purposes for which it was processed or collected,
  • the Data Subject decides to withdraw his or her consent which formed the basis for the collection or processing,
  • the Personal Data has been processed unlawfully.

The Eloy Group may nevertheless refuse to erase the Personal Data where the processing is necessary:

  • to comply with a legal obligation,
  • to enable it to exercise its legal rights,
  • to ensure that the fulfilment of a task of the Eloy Group or the holding of essential statistical data is not compromised.

10.5. restriction of processing

Data Subjects may require the Eloy Group to restrict or suspend personal data processing in the following circumstances:

  • where the accuracy of the personal data is disputed,
  • where the personal data processing is unlawful.

Data Subjects may object at any time to their personal data being used for marketing purposes.

10.6. notification

The Eloy Group will notify each recipient to whom it has lawfully sent personal data of any rectification or erasure of such data unless this step would require disproportionate resources or efforts.

11. cookies

11.1. general information

A cookie stores information in a text file, such as a language choice for a website. When you visit the website again later, this cookie is sent back to the website in question. This is how the website can remember your language choice.

11.2. Purposes

Why do we use cookies?

eloy water, the owner of this website, uses three types of cookies on

  • essential cookies ;
  • functional cookies;
  • analytical cookies.

To manage the contents of its Internet site, eloy water places essential and functional cookies which are necessary for its good operation. It is not possible to refuse these cookies if you want to visit our website.

11.3. Third-party software

eloy water also uses google analytics for analytical purposes. This analysis tool installs cookies which we use to quantify the visits (traffic) on the website. This allows us to know how many times a certain page has been read. We only use this information to improve the content of our website or as a basis for a new campaign on a certain topic that attracts more interest.

The use of these cookies is subject to your prior consent. These cookies will therefore only be installed on your device after your consent.

11.4. List of cookies

essential cookies

These cookies are necessary for purely technical reasons for a normal and qualitative visit of our website. They guarantee the basic functions such as navigation through the pages of the website. The website cannot function properly without these cookies. Due to the technical necessity, only an information obligation applies, and these cookies are set as soon as you access the website.

cookie name type expiration
test http session


functional cookies

You cannot refuse these cookies if you wish to browse this website, but they are only placed after you have made a choice regarding the placement of cookies. They allow the site to remember information that changes the appearance of the site, such as the language chosen or the region in which the user is located.

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lang http session
wp-wpml_current_language http session


analytics cookies

You may decline the cookies below if you wish to browse our website. They help website owners understand how users interact with the site by collecting and reporting information anonymously.

nom du cookie type expiration
_dc_gtm_UA-# http 1 day
_ga http 2 years
_ga_# http 1 day
_gat http 1 day
_gid http 1 day
collect Pixel Google session
_gcl_au http 3 months
ads/ga_audiences http session


 11.5. how to see what cookies are set and how to delete them?

If you want to know which cookies are installed on your device or if you want to delete them, you can use a setting in your browser. You can find more information on how to do this via the links below:

You use another browser? Check if the procedure for your browser is listed on the website

 11.6. external links

The eloy water website contains external links to document certain information. The activation of these links is the responsibility of the user.